Refund and Returns Policy

Overview

General Merchandise

Returns of merchandise, other than Spas or Above Ground Pools and/or Kits, for a refund or exchange must be within 10 days of the date the items were pickup or within 15 days of purchase, whichever is soonest.  The items must be returned with the original receipt in hand and be unopened and unused with no physical signs of damage to the contents or packaging. Please double check liner sizes and specifications before opening the box, once a liner has been opened, NO REFUNDS OR EXCHANGES will be allowed. Automatic cleaners are designed to keep a clean pool clean, not to clean a “swamp” dirty pool. Automatic cleaners carry a manufacturer repair warranty in case of defect, however if a unit has been used and returned for a refund, there is a 25% restocking fee to do so within the 10 day return period. The unit must be still clean and in the original undamaged packaging with all the included paperwork and accessories.  If a unit had an available rebate and the rebate form has been sent to the manufacturer, then no refund or exchange can be provided for the unit. 

Chemicals do not come with a warranty and there will be no refund or exchange after the product has been opened and/or used.

Above Ground Pools, Spas/Hot Tubs, or Kits including these items

Due to their limited supply, Above Ground Pool and/or Spa purchases may only be cancelled for up to 3 days after purchase for a refund.  After 3 days, all deposits and payments for these purchases are non-refundable!  These items can not be provided to the customer during this 3 day cancelation window unless the customer specifically waives the right to cancel the purchase for a refund.  Once the pool/pool kit has been picked up, there will be no refunds allowed.  These items carry a manufacturers warranty and you should contact us for assistance if needed.

IT IS EXPRESSLY AGREED AND UNDERSTOOD that the installation of Above Ground Pools is NOT included with the purchase OR provided by Bonnie and Clyde’s Pools and Spas. Any outside installation available would be completed by an independent contractor not employed by, or under contract or supervision of, Bonnie and Clyde’s Pools and Spas; therefore, Bonnie and Clyde’s Pools and Spas shall not be liable for any claim whatsoever the purchaser may have against the installation company arising from the installation or service thereafter. This writing shall concurrently serve to indemnify and save Bonnie and Clyde’s Pools and Spas harmless therefrom, to release said company from all of said claim and to disclaim Bonnie and Clyde’s Pools and Spas any liability on account thereof. Self installation does not void any warranties and the manufacturer’s limited warranty on the pool shall remain in full force and effect therein.

Clearance items

Only regular priced items may be refunded. Clearance items cannot be refunded.

Any refunds will be processed in the same manor in which they were paid i.e. payment returned to the same card that they were purchased with. Please see you card issuer information as to when the funds would be available in your account.

Products that are not picked up within 90 days of original purchase will be returned to stock and the payments for them will be forfeited as a storage and restocking fee.

Contact us at NRH@bncpools.com for questions related to refunds and returns.